Data deletion

01If you have a C2qor account

Account owners can delete everything themselves:

• Sign in and open Settings → Data & account.
• Optional: choose “Export data” first to download a copy.
• Choose “Delete account”, type your business name to confirm, and confirm.

This signs out every team member and permanently deletes the account's contacts, conversations, media, campaigns, bookings and channel connections within 30 days. Copies in backups are removed within a further 30 days. Team members who are not the owner can ask their owner, or write to support@colorcloudindia.com.

02If you connected Facebook or Instagram

To remove C2qor's access to your Facebook Page or Instagram account:

• In C2qor, open Channels and disconnect the account. Its stored access token is deleted at once.
• Or, in Facebook, go to Settings & privacy → Settings → Business integrations, select C2qor and choose Remove.

Deleting your C2qor account, as above, also removes all data received from Meta.

03If you messaged a business that uses C2qor

Your conversation belongs to the business you messaged, so please ask that business to delete your data; they can delete your contact and its conversations from C2qor. If they do not respond, write to support@colorcloudindia.com with the business name and the phone number, email or account you messaged from, and we will help.

04Stop campaign emails

Every campaign email sent through C2qor has an unsubscribe link at the bottom. Using it stops all further campaign emails from that business.

05How long it takes

We confirm requests sent to us by email within 24 hours and complete them within 30 days. Some records may be kept longer where the law requires it, as set out in our Privacy Policy.